Help me please

Hi guys, to all admins here i need some help, im new to this forum i hope you could help me, i dont know who to message so i decided to post here i hope you understand, here it goes. I’m new here on dungeon quest, and i’ve been playing for a while but offline (coz i dont have internet connection at home) then one time i was on my friends wifi and i try to make an acc on dq and had verified it, i was able to see i’ve got some rewards on top ( the letter next to chest on top of main menu see the pic below but its not mine, i just wanna give an example) and i try to open them all. But i haven’t got any on game. I dont know what’s going on i hope you could help me all coz i want to have some items. Thanks!

Email: Tooez4emz@yahoo.com
IGN: MlRACLE (its small letter L not letter i)

those are pvp rewards. someone was playing arena.

The item could be a vanity. Try checking it there.