I had this problem. if you deleted DQ off of your device, and then reloaded it, and then started a new character, and then you wanted to load it into the cloud to save it, and it will not upload into the cloud. that is because, if you have something saved in the cloud already, you have to download it into your device first, which means you can't save your new game. I read in the forum somewhere that you would have to start a totally different account, with a new email account, I think. the cloud prioritizes what is saved over what you want to save, so if someone has your device, but not your cloud pass code, they can't mess up your game. I could be wrong, but I hope this helps.