Identified the issue for both iOS and android players as connection attempts.
Set up a dummy server on our end to determine how we can fix this issue.
Started off loading all non-essential game functions from our current servers (as much as possible).
Company meeting tomorrow afternoon to discuss the “great merger” to a much a MUCH more robust server environment.
Again, we are very sorry that this has been an issue. The bright side is that the reason we are having these issues is because so many users are trying to play!
We want to thank this group for your outstanding support of our title since its release last week. We appreciate each and every post and will work our @** off to fix these server issues and get back to making content for DQ!
OH another HUGE THANK YOU to the team at Touch Arcade. Thanks to their stream of DQ on Thursday we noticed a NASTY bug with our in game ad system. When we watched the archive of Eli’s stream we noticed that the ad at the start of the game was still showing up. We thought we had fixed this before launch.
We have since disabled and you should only see an ad when the game goes to a loading screen!
Thanks everyone and we will post another update soon!
If you back up your device and restore it, yet your data will be safe! So if you plan to uninstall the game jsut make a phone back up before you do so. Then, restore and post your data to our server (once it is up and running).
Submitted another build to Apple early this morning that will clear up some of the connection issues iOS users are seeing.
Will still be doing our server migration which will take longer but the update that we sent to apple will get the service up and running until we can complete the migration.
Thanks a ton for the update. I’m loving this game and looking forward to playing back and forth between my mini and phone. Did you fast track it as a critical update or will it go through the normal process? The sooner the better for me!
It’s been a day now and I have been unable to upload my profile. I’m pretty sure that my Internet’s working fine. Is there an ongoing server issue? Thanks,
iOS is able to connect now, but we still have issues with server congestion. We’re now working towards a new server solution to allow a more stable connection.
Yeah, this is still an ongoing issue and we are sorry about the delay. Currently the more people that we add each day the more congested our current server configuration becomes. We do have a new server solution in place on our end that we have tested and are getting ready to deploy.
Do to the nature of how our current server systems work we are spending some extra time putting our new servers through the paces to make SURE that we can offer a better connection experience to our users.
We anticipate testing out our servers for this weekend and then submitting the patch to apple for review next week. In the past we have released android patches as soon as they are ready. With this patch we MUST release both the android and apple versions at the same time to ensure we can migrate all players to the new servers at the same time. So we will have to wait until the iOS version passes the apple submission process.
