# Support **URL:** https://forums.dungeon-quest.com/c/support/10.md [Latest](https://forums.dungeon-quest.com/latest.md) · [Categories](https://forums.dungeon-quest.com/categories.md) --- ## [About the Support category](https://forums.dungeon-quest.com/t/about-the-support-category/16)
**Author:** [@system](https://forums.dungeon-quest.com/u/system)\ **Replies:** 1\ **Last updated:** [December 10, 2015, 12:54pm UTC](https://forums.dungeon-quest.com/t/about-the-support-category/16 "2015-12-10T12:54:06Z")
--- ## [Losing all of your stuff](https://forums.dungeon-quest.com/t/losing-all-of-your-stuff/39280)
**Author:** [@Piv1321](https://forums.dungeon-quest.com/u/Piv1321)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 4:30pm UTC](https://forums.dungeon-quest.com/t/losing-all-of-your-stuff/39280 "2026-09-08T16:30:59Z")
i have lost all of my stuff on my account. I have played this game for 100+hrs, and i really want my stuff back. my user is Piv1321. --- ## [The Mobile Shiftlock Crosses into PC + barely attack on mobile](https://forums.dungeon-quest.com/t/the-mobile-shiftlock-crosses-into-pc-barely-attack-on-mobile/39211)
**Author:** [@ImJustDedicated](https://forums.dungeon-quest.com/u/ImJustDedicated)\ **Replies:** 0\ **Last updated:** [August 27, 2026, 8:29am UTC](https://forums.dungeon-quest.com/t/the-mobile-shiftlock-crosses-into-pc-barely-attack-on-mobile/39211 "2026-08-27T08:29:45Z")
when i first went on dungeon quest (the revamped one or whatever) i started on mobile and some bugs appeared (i can talk about it in another day) but ever since playing on pc, i cant use shiftlock by pressing shift. i ha… --- ## [Bugs](https://forums.dungeon-quest.com/t/bugs/39187)
**Author:** [@Syakx](https://forums.dungeon-quest.com/u/Syakx)\ **Replies:** 0\ **Last updated:** [August 23, 2026, 3:13am UTC](https://forums.dungeon-quest.com/t/bugs/39187 "2026-08-23T03:13:32Z")
Why is there no updates so long. My ranks in 1 vs 1 is not getting updated. Rank gets added but when I see leaderboard I am still there where I was. --- ## [I've had this account for over a year and I can't save](https://forums.dungeon-quest.com/t/ive-had-this-account-for-over-a-year-and-i-cant-save/39157)
**Author:** [@coletoor](https://forums.dungeon-quest.com/u/coletoor)\ **Replies:** 2\ **Last updated:** [August 12, 2026, 8:58pm UTC](https://forums.dungeon-quest.com/t/ive-had-this-account-for-over-a-year-and-i-cant-save/39157 "2026-08-12T20:58:22Z")
Is there a way to delete the account that is currently linked to this Gmail so I can save the account that’s on this phone to this Gmail? Because you can’t save one account over another. --- ## [Chest transferred to next floor ?!](https://forums.dungeon-quest.com/t/chest-transferred-to-next-floor/39073)
**Author:** [@DuDono](https://forums.dungeon-quest.com/u/DuDono)\ **Replies:** 0\ **Last updated:** [June 27, 2026, 7:10pm UTC](https://forums.dungeon-quest.com/t/chest-transferred-to-next-floor/39073 "2026-06-27T19:10:04Z")
I’m speeding through floors, and this loot spawned at the start of the map. Might be frame perfect, as it hasn’t happened the last hundreds of floors. --- ## [Account Reset](https://forums.dungeon-quest.com/t/account-reset/39056)
**Author:** [@Raiiyue](https://forums.dungeon-quest.com/u/Raiiyue)\ **Replies:** 2\ **Last updated:** [June 12, 2026, 12:40am UTC](https://forums.dungeon-quest.com/t/account-reset/39056 "2026-06-12T00:40:50Z")
Any online mods here that have access to the official support gmail address? I have a message sent there. I hope by this post would see my concern. Thank you! --- ## [Chinese Localization](https://forums.dungeon-quest.com/t/chinese-localization/38523)
**Author:** [@Mango](https://forums.dungeon-quest.com/u/Mango)\ **Replies:** 4\ **Last updated:** [February 18, 2026, 4:04am UTC](https://forums.dungeon-quest.com/t/chinese-localization/38523 "2026-02-18T04:04:07Z")
I am committed to localizing the Chinese language, currently, I have translated games such as Hero Siege; Heretic Gods ＆ Phantom tower. I love Dungeon Quest, I played this game ten years ago, now I want to help you compl… --- ## [Barbarian legend affix is bugged](https://forums.dungeon-quest.com/t/barbarian-legend-affix-is-bugged/6087)
**Author:** [@pentagruel](https://forums.dungeon-quest.com/u/pentagruel)\ **Replies:** 3\ **Last updated:** [February 11, 2026, 12:29am UTC](https://forums.dungeon-quest.com/t/barbarian-legend-affix-is-bugged/6087 "2026-02-11T00:29:37Z")
It seems that while the resource reduction on the barbarian affix works, the increased damage does not. --- ## [I can't purchase slot](https://forums.dungeon-quest.com/t/i-cant-purchase-slot/38623)
**Author:** [@Vmulti](https://forums.dungeon-quest.com/u/Vmulti)\ **Replies:** 2\ **Last updated:** [February 5, 2026, 7:38pm UTC](https://forums.dungeon-quest.com/t/i-cant-purchase-slot/38623 "2026-02-05T19:38:47Z")
I wanted to create a new hero after I’ve acquired loots for Warrior class. However, the purchase button is not responding, does anyone else have this problem or is it just my internet connection? --- ## [Preciso de ajuda pra salvar meu progresso](https://forums.dungeon-quest.com/t/preciso-de-ajuda-pra-salvar-meu-progresso/38621)
**Author:** [@coletoor](https://forums.dungeon-quest.com/u/coletoor)\ **Replies:** 0\ **Last updated:** [October 27, 2025, 2:10pm UTC](https://forums.dungeon-quest.com/t/preciso-de-ajuda-pra-salvar-meu-progresso/38621 "2025-10-27T14:10:39Z")
To conectado no Gmail herickd53@gmail.com só que meu personagem então LV 99 mais quando vou fazer o upload já tem uns personagens LV 1 conectado nela e não consigo salvar meus personagens LV 99, tem como limpar a minha c… --- ## [Cloud problem](https://forums.dungeon-quest.com/t/cloud-problem/38531)
**Author:** [@quad](https://forums.dungeon-quest.com/u/quad)\ **Replies:** 1\ **Last updated:** [September 23, 2025, 10:25pm UTC](https://forums.dungeon-quest.com/t/cloud-problem/38531 "2025-09-23T22:25:25Z")
I didn’t open the game for a month or so and when I did I lost so much progress. I checked cloud and there was lvl 70 instead of my lvl 98 on device. I thought it was older save but it could have been ascended + lvl 70 b… --- ## [New Armor- DPS changes when clicked twice](https://forums.dungeon-quest.com/t/new-armor-dps-changes-when-clicked-twice/38482)
**Author:** [@Halfmeat](https://forums.dungeon-quest.com/u/Halfmeat)\ **Replies:** 3\ **Last updated:** [September 11, 2025, 12:01am UTC](https://forums.dungeon-quest.com/t/new-armor-dps-changes-when-clicked-twice/38482 "2025-09-11T00:01:10Z")
So when I have new armor in my inventory. I click on it and it shows if its + or - dps, protection, hp compared to the item i have equipped right? well if I click the item a second time, the dps rating changes alot of … --- ## [Just A Small Bug🐛🦟](https://forums.dungeon-quest.com/t/just-a-small-bug/38502)
**Author:** [@Chris478](https://forums.dungeon-quest.com/u/Chris478)\ **Replies:** 3\ **Last updated:** [September 8, 2025, 2:15pm UTC](https://forums.dungeon-quest.com/t/just-a-small-bug/38502 "2025-09-08T14:15:02Z")
“Just Noticed A Small Bug In Game During Farming…That Mob(which was burned because of my burning damage) in front of my warrior didn’t die even though I’ve killed it already…looks funny…seems like a ghost haunting me😂… --- ## [Mago, com skils de assassino](https://forums.dungeon-quest.com/t/mago-com-skils-de-assassino/38361)
**Author:** [@Alissonaly](https://forums.dungeon-quest.com/u/Alissonaly)\ **Replies:** 3\ **Last updated:** [July 7, 2025, 8:09pm UTC](https://forums.dungeon-quest.com/t/mago-com-skils-de-assassino/38361 "2025-07-07T20:09:46Z")
Olá se puderem me ajudar de alguma forma, fui acessar minha conta com o slot mago, e percebi que tinha skils de assassino ou mercenário, sai da conta e fui pro menu inicial fiz o upload, e desinstalei o jogo pra ver se o… --- ## [Ability cooldown stuck](https://forums.dungeon-quest.com/t/ability-cooldown-stuck/38345)
**Author:** [@Gyatman32](https://forums.dungeon-quest.com/u/Gyatman32)\ **Replies:** 0\ **Last updated:** [June 27, 2025, 2:45pm UTC](https://forums.dungeon-quest.com/t/ability-cooldown-stuck/38345 "2025-06-27T14:45:36Z")
I can’t use my ability sometimes whenever I die, because it won’t go down to 0 to re use it again --- ## [Using a controler](https://forums.dungeon-quest.com/t/using-a-controler/38220)
**Author:** [@DuDono](https://forums.dungeon-quest.com/u/DuDono)\ **Replies:** 9\ **Last updated:** [May 14, 2025, 12:59pm UTC](https://forums.dungeon-quest.com/t/using-a-controler/38220 "2025-05-14T12:59:02Z")
How can I use a controler to play the game ? I’ve seen you can setup some controler mode in the settings, but playing on phone with a controler sounds pretty bad. I have a wired controler. --- ## [Patch note](https://forums.dungeon-quest.com/t/patch-note/38222)
**Author:** [@Coksloving](https://forums.dungeon-quest.com/u/Coksloving)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 7:07pm UTC](https://forums.dungeon-quest.com/t/patch-note/38222 "2025-04-28T19:07:27Z")
Just wanna ask if this game is still being updated from the play store reviews the devs dont replies to it --- ## [Navigation and music problem](https://forums.dungeon-quest.com/t/navigation-and-music-problem/32578)
**Author:** [@XgothakuX](https://forums.dungeon-quest.com/u/XgothakuX)\ **Replies:** 6\ **Last updated:** [March 8, 2025, 9:18pm UTC](https://forums.dungeon-quest.com/t/navigation-and-music-problem/32578 "2025-03-08T21:18:38Z")
hello. so yeah i don’t really know where to start. i really like this game and want it to grow even more but i recently got 2 bugs. the first one is that the sound in game isn’t flowing smoothly it’s delayed and happens… --- ## [Uploading data](https://forums.dungeon-quest.com/t/uploading-data/37997)
**Author:** [@Euliiseu](https://forums.dungeon-quest.com/u/Euliiseu)\ **Replies:** 1\ **Last updated:** [January 28, 2025, 2:56am UTC](https://forums.dungeon-quest.com/t/uploading-data/37997 "2025-01-28T02:56:15Z")
I can’t upload my email euliseu@icloud.com help me --- ## ["Name moderated"](https://forums.dungeon-quest.com/t/name-moderated/37964)
**Author:** [@shibo](https://forums.dungeon-quest.com/u/shibo)\ **Replies:** 3\ **Last updated:** [January 21, 2025, 2:30am UTC](https://forums.dungeon-quest.com/t/name-moderated/37964 "2025-01-21T02:30:30Z")
Hi everyone. My friend and I have the same problem : it’s impossible for us to create a room, it says “name moderated”. Even if we want to play solo, the game doesn’t start. Do you have a solution ? Thank you! --- ## [Leaderboard not showing](https://forums.dungeon-quest.com/t/leaderboard-not-showing/37947)
**Author:** [@nyx](https://forums.dungeon-quest.com/u/nyx)\ **Replies:** 0\ **Last updated:** [January 7, 2025, 7:33am UTC](https://forums.dungeon-quest.com/t/leaderboard-not-showing/37947 "2025-01-07T07:33:26Z")
I click on anything, it says “loading”, but afterwards nothing shows up. What’s happening? Playing on realme phone. --- ## [Connection time out](https://forums.dungeon-quest.com/t/connection-time-out/37935)
**Author:** [@Shenaniganz](https://forums.dungeon-quest.com/u/Shenaniganz)\ **Replies:** 3\ **Last updated:** [January 3, 2025, 11:10pm UTC](https://forums.dungeon-quest.com/t/connection-time-out/37935 "2025-01-03T23:10:20Z")
Please help me, “connection time out” this happens everytime I connect and download my files. I can’t click the adventure button, I can’t play the game:( --- ## [Vanity BUG?](https://forums.dungeon-quest.com/t/vanity-bug/23728)
**Author:** [@kiane\_zaine](https://forums.dungeon-quest.com/u/kiane_zaine)\ **Replies:** 12\ **Last updated:** [November 26, 2024, 5:52pm UTC](https://forums.dungeon-quest.com/t/vanity-bug/23728 "2024-11-26T17:52:04Z")
Try to purchase Demon Horns from Vendor using Load from GLOBE. unfortunately it says Payment Unsuccessful. but i've got confirmation from Email and as well on SMS. also my load deducted. :frowning: … --- ## [Legend name change bug](https://forums.dungeon-quest.com/t/legend-name-change-bug/37764)
**Author:** [@TrilliumBlaise](https://forums.dungeon-quest.com/u/TrilliumBlaise)\ **Replies:** 6\ **Last updated:** [November 17, 2024, 11:30am UTC](https://forums.dungeon-quest.com/t/legend-name-change-bug/37764 "2024-11-17T11:30:21Z")
I was trying to apply the mythic to my weapon but everytime i did it, the name of Legend, Ohmen in my case, was removed and it became just Chakram. --- ## [Question (Change DQ Language)](https://forums.dungeon-quest.com/t/question-change-dq-language/37607)
**Author:** [@Castaly](https://forums.dungeon-quest.com/u/Castaly)\ **Replies:** 3\ **Last updated:** [October 7, 2024, 12:25am UTC](https://forums.dungeon-quest.com/t/question-change-dq-language/37607 "2024-10-07T00:25:21Z")
No puedo cambiar el idioma del lanzador Dungeon quest al español… ¿ Hay gente real en arenas ? --- ## [500 Internal Server Error](https://forums.dungeon-quest.com/t/500-internal-server-error/37546)
**Author:** [@Golem](https://forums.dungeon-quest.com/u/Golem)\ **Replies:** 2\ **Last updated:** [September 11, 2024, 11:35pm UTC](https://forums.dungeon-quest.com/t/500-internal-server-error/37546 "2024-09-11T23:35:25Z")
I’m getting this message when I attempt to Like :heart: a Post. 500 Internal Server Error OK --- ## [Bout nick name ID](https://forums.dungeon-quest.com/t/bout-nick-name-id/37478)
**Author:** [@Jonah](https://forums.dungeon-quest.com/u/Jonah)\ **Replies:** 1\ **Last updated:** [August 19, 2024, 10:56pm UTC](https://forums.dungeon-quest.com/t/bout-nick-name-id/37478 "2024-08-19T22:56:22Z")
Canni change my nickname on arena? --- ## [Can't proceed in the game](https://forums.dungeon-quest.com/t/cant-proceed-in-the-game/37427)
**Author:** [@Berot](https://forums.dungeon-quest.com/u/Berot)\ **Replies:** 3\ **Last updated:** [August 5, 2024, 9:52pm UTC](https://forums.dungeon-quest.com/t/cant-proceed-in-the-game/37427 "2024-08-05T21:52:54Z")
Please help me I can’t tap the campaign or pvp🥺 --- ## [Uploading data](https://forums.dungeon-quest.com/t/uploading-data/37403)
**Author:** [@Jazerules](https://forums.dungeon-quest.com/u/Jazerules)\ **Replies:** 2\ **Last updated:** [July 29, 2024, 10:36pm UTC](https://forums.dungeon-quest.com/t/uploading-data/37403 "2024-07-29T22:36:32Z")
i tried uploading the game but it mention that save file already exist but still showing empty. anyway i want to upload new file so if possible i want to delete the existing file in the cloud server. im afraid to downloa… [Next page](https://forums.dungeon-quest.com/c/support/10.md?page=1)