# Account Issues? Read here first

**URL:** <https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131>\
**Category:** General Discussion\
**Created:** [April 30, 2015, 10:37pm UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131 "2015-04-30T22:37:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![SteigerBox](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/steigerbox/32/23033_2.png) [@SteigerBox](https://forums.dungeon-quest.com/u/SteigerBox)\
**Post date:** [April 30, 2015, 10:37pm UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/1 "2015-04-30T22:37:57Z")

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To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps:

- **Email us at [support@shinyboxgames.com]**([mailto:support@shinyboxgames.com](mailto:support@shinyboxgames.com))
- Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums )
- Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to ask!
- Wait until we contact you back to choose “Download” on your account ( and don’t “Upload” unless we ask )

Emailing support is the fastest way to get your Account back up and running. Contacting developers directly through PM or forums is much slower (we’re often busy working on the game 😄)

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**Author:** ![Refia](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/refia/32/559_2.png) [@Refia](https://forums.dungeon-quest.com/u/Refia)\
**Post date:** [November 30, 2015, 6:37pm UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/3 "2015-11-30T18:37:54Z")

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**Author:** ![Clogon](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/clogon/32/5692_2.png) [@Clogon](https://forums.dungeon-quest.com/u/Clogon)\
**Post date:** [December 17, 2016, 4:52pm UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/4 "2016-12-17T16:52:53Z")

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This topic is now a banner. It will appear at the top of every page until it is dismissed by the user.

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**Author:** ![Clogon](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/clogon/32/5692_2.png) [@Clogon](https://forums.dungeon-quest.com/u/Clogon)\
**Post date:** [April 23, 2017, 4:22am UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/5 "2017-04-23T04:22:36Z")

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**Author:** ![Clogon](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/clogon/32/5692_2.png) [@Clogon](https://forums.dungeon-quest.com/u/Clogon)\
**Post date:** [April 23, 2017, 4:24am UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/6 "2017-04-23T04:24:09Z")

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**Author:** ![tdaniel](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/tdaniel/32/806_2.png) [@tdaniel](https://forums.dungeon-quest.com/u/tdaniel)\
**Post date:** [July 23, 2020, 7:18pm UTC](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/7 "2020-07-23T19:18:40Z")

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