# Account Reset

**URL:** <https://forums.dungeon-quest.com/t/account-reset/39056>\
**Category:** Support\
**Created:** [June 11, 2026, 2:56pm UTC](https://forums.dungeon-quest.com/t/account-reset/39056 "2026-06-11T14:56:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Raiiyue](https://forums.dungeon-quest.com/letter_avatar_proxy/v4/letter/r/c6cbf5/32.png) [@Raiiyue](https://forums.dungeon-quest.com/u/Raiiyue)\
**Post date:** [June 11, 2026, 2:56pm UTC](https://forums.dungeon-quest.com/t/account-reset/39056/1 "2026-06-11T14:56:37Z")

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Any online mods here that have access to the official support gmail address? I have a message sent there. I hope by this post would see my concern. Thank you!

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**Author:** ![tdaniel](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/tdaniel/32/806_2.png) [@tdaniel](https://forums.dungeon-quest.com/u/tdaniel)\
**Post date:** [June 12, 2026, 12:29am UTC](https://forums.dungeon-quest.com/t/account-reset/39056/2 "2026-06-12T00:29:08Z")

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No support emails matching this profile that I can see on my end. did you email [support@shinyboxgames.com](mailto:support@shinyboxgames.com)?

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**Author:** ![Raiiyue](https://forums.dungeon-quest.com/letter_avatar_proxy/v4/letter/r/c6cbf5/32.png) [@Raiiyue](https://forums.dungeon-quest.com/u/Raiiyue)\
**Post date:** [June 12, 2026, 12:40am UTC](https://forums.dungeon-quest.com/t/account-reset/39056/3 "2026-06-12T00:40:50Z")

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Oops, someone using the support email already reseted my progress. Thank you, though.