Buy gold but after relog gold disappear

Hy yestarday i buy 300k gold after reconnect all gold dissapear, i try restore purshace but no get back, what i need to do acc tolvais@gmail.com

Plius today cant uplaud my acc score on server

Hi there!

I will try to help you out with this as quickly as I can. Right now it is very hard for me to adjust save games as they require me to connect to our current server system which is under heavy strain.

So you bought gold, it showed up for your character then when you quit the game and came back later that gold was gone? Is that accurate?

Can you tell me if your app forced closed or “crashed” or was it just a normal shut down of the app and restart?