Failed to log in alert!

i just want to transfer my progress in other phone . but i cant log in my account . it says incorrect password but when i try to log in my DQ acc. on PC i can LOG it in on that password ived put in my CP . WHY ??
Can Someone Help me with thiss ??

check if the Caps On or contact support.
http://forums.dungeon-quest.com/t/account-issues-read-here-first/2131/3