# Help cant upload and save account on server **URL:** \ **Category:** Bug Reports\ **Created:** [September 26, 2016, 11:51am UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188 "2016-09-26T11:51:26Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Raizen](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/raizen/32/6801_2.png) [@Raizen](https://forums.dungeon-quest.com/u/Raizen)\ **Post date:** [September 26, 2016, 11:51am UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/1 "2016-09-26T11:51:26Z")
![](https://forums.dungeon-quest.com/uploads/default/original/2X/2/2f2e2d23f2345b69205d7d77ef7705e32bfa9a46.png) ![](https://forums.dungeon-quest.com/uploads/default/original/2X/9/911e16d3a2ecbfc5e7727e4c19f596114b525edf.png) ![](https://forums.dungeon-quest.com/uploads/default/original/2X/5/50fa67146e013c8ca27ab61c71806fc746782a0f.png) I’m have a problem on uploding my latest save it says I need to download first the data on the server before I can upload again. But when I did it deleted all the items in my Stash 1-4 and asking for me to buy it again. Luckily I still have a save file on another phone but still the same problem so I hope someone can remove that bugged save file so I can upload my latest thank you. ---
**Author:** ![roykiyoy](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/roykiyoy/32/6792_2.png) [@roykiyoy](https://forums.dungeon-quest.com/u/roykiyoy)\ **Post date:** [September 26, 2016, 12:05pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/2 "2016-09-26T12:05:48Z")
> [@Account Issues? Read here first](http://forums.dungeon-quest.com/t/account-issues-read-here-first/2131): > > To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps: Email us at [support@shinyboxgames.com]([mailto:support@shinyboxgames.com](mailto:support@shinyboxgames.com)) Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums ) Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to … better report it to support. ---
**Author:** ![Raizen](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/raizen/32/6801_2.png) [@Raizen](https://forums.dungeon-quest.com/u/Raizen)\ **Post date:** [September 26, 2016, 12:14pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/3 "2016-09-26T12:14:40Z")
Done reporting thanks man. ---
**Author:** ![Eater](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/eater/32/3978_2.png) [@Eater](https://forums.dungeon-quest.com/u/Eater)\ **Post date:** [September 26, 2016, 1:50pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/4 "2016-09-26T13:50:18Z")
If your uploading your latest progress it fine just confirm it. ---
**Author:** ![Raizen](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/raizen/32/6801_2.png) [@Raizen](https://forums.dungeon-quest.com/u/Raizen)\ **Post date:** [September 26, 2016, 3:31pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/5 "2016-09-26T15:31:53Z")
Yeah I’m uploading my latest save data but it says I need to download that bugged data saved on the server which I downloaded on my other phone that’s why I discovered that I lost all my stash. ---
**Author:** ![LuiiS](https://forums.dungeon-quest.com/letter_avatar_proxy/v4/letter/l/f6c823/32.png) [@LuiiS](https://forums.dungeon-quest.com/u/LuiiS)\ **Post date:** [September 26, 2016, 5:39pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/6 "2016-09-26T17:39:28Z")
For what i saw, it’s just cause u can’t have the same file in two phones… Would be a “bug” i guess. ---
**Author:** ![Eater](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/eater/32/3978_2.png) [@Eater](https://forums.dungeon-quest.com/u/Eater)\ **Post date:** [September 26, 2016, 9:42pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/7 "2016-09-26T21:42:33Z")
the reason why you got encounter was while uploading something happen for example having a bad internet connection while uploading it or the game force close while uploading. ---
**Author:** ![Raizen](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/raizen/32/6801_2.png) [@Raizen](https://forums.dungeon-quest.com/u/Raizen)\ **Post date:** [September 26, 2016, 10:50pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/8 "2016-09-26T22:50:48Z")
I need someone from their support team to delete that bugged data so I can upload my latest progress. I don’t want to risk download again because I don’t have backup anymore. I hope they already read my email I have lots of eternal and mythic items stored at Stash 1-4. ---
**Author:** ![Eater](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/eater/32/3978_2.png) [@Eater](https://forums.dungeon-quest.com/u/Eater)\ **Post date:** [September 26, 2016, 11:15pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/9 "2016-09-26T23:15:16Z")
the only problem at it was the chest that you already get email ---
**Author:** ![Raizen](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/raizen/32/6801_2.png) [@Raizen](https://forums.dungeon-quest.com/u/Raizen)\ **Post date:** [September 26, 2016, 11:42pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/10 "2016-09-26T23:42:35Z")
What chest? My problem is that I can’t upload my latest progress. Someone from Shinybox already responded hope they can fix it before the day ends. ---
**Author:** ![Eater](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/eater/32/3978_2.png) [@Eater](https://forums.dungeon-quest.com/u/Eater)\ **Post date:** [September 26, 2016, 11:46pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/11 "2016-09-26T23:46:10Z")
my bad I input unnecessary topic 😅. Good for you hope it will fix soon 😃 ---
**Author:** ![Raizen](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/raizen/32/6801_2.png) [@Raizen](https://forums.dungeon-quest.com/u/Raizen)\ **Post date:** [September 27, 2016, 6:06am UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/12 "2016-09-27T06:06:27Z")
Case closed already solved 3 hrs. ago thanks to Shinybox support team for the quick action. ---
**Author:** ![Eater](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/eater/32/3978_2.png) [@Eater](https://forums.dungeon-quest.com/u/Eater)\ **Post date:** [September 27, 2016, 6:17pm UTC](https://forums.dungeon-quest.com/t/help-cant-upload-and-save-account-on-server/10188/13 "2016-09-27T18:17:29Z")
congrats mate happy gaming 😄