# How to restore my DQ account?

**URL:** <https://forums.dungeon-quest.com/t/how-to-restore-my-dq-account/9140>\
**Category:** Gameplay\
**Created:** [July 23, 2016, 1:24pm UTC](https://forums.dungeon-quest.com/t/how-to-restore-my-dq-account/9140 "2016-07-23T13:24:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![youngdragon1990](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/youngdragon1990/32/6525_2.png) [@youngdragon1990](https://forums.dungeon-quest.com/u/youngdragon1990)\
**Post date:** [July 23, 2016, 1:24pm UTC](https://forums.dungeon-quest.com/t/how-to-restore-my-dq-account/9140/1 "2016-07-23T13:24:24Z")

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My DQ account was lost…how to recover or restore my account?

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**Author:** ![Msiiek](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/msiiek/32/5511_2.png) [@Msiiek](https://forums.dungeon-quest.com/u/Msiiek)\
**Post date:** [July 23, 2016, 1:28pm UTC](https://forums.dungeon-quest.com/t/how-to-restore-my-dq-account/9140/2 "2016-07-23T13:28:33Z")

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> [@Account Issues? Read here first](http://forums.dungeon-quest.com/t/account-issues-read-here-first/2131):
>
> To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps: Email us at [support@shinyboxgames.com]([mailto:support@shinyboxgames.com](mailto:support@shinyboxgames.com)) Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums ) Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to …