I can not get my second hero!

I can not get my second hero, I already bought over $ 0.99, but I can not get it. And I’m a Brazilian who is 13 years old, so I do not understand English. So please help me with this.
I await your response …

Make sure that you are logged into your google play app (on your device) with the same account you used to make the character slot purchase. If you use a different device type let me know.

Por favor, tente estas etapas, eles devem desbloquear seu slot de personagem para uso no jogo:

Reinicie seu dispositivo
Certifique-se de ter iniciado sessão na aplicação Google Play com a conta que utilizou para efectuar a compra.
Start Dungeon Quest
pressione o botão “Opções” no menu principal
pressione o botão “Social / IAP”
Pressione o botão “Restaurar compra”.

Please try these steps, they should unlock your character slot for use in game:

Restart your Device
Make sure you are logged into the Google Play app with the account you used to make the purchase.
Start Dungeon Quest
press the “Options” button on the main menu
press the “Social/IAP” button
Press the “Restore purchase” button.

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