# I lost my character after logging in from a new device? **URL:** \ **Category:** Support\ **Created:** [August 21, 2016, 1:16pm UTC](https://forums.dungeon-quest.com/t/i-lost-my-character-after-logging-in-from-a-new-device/9495 "2016-08-21T13:16:11Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Violetisfat](https://forums.dungeon-quest.com/letter_avatar_proxy/v4/letter/v/a587f6/32.png) [@Violetisfat](https://forums.dungeon-quest.com/u/Violetisfat)\ **Post date:** [August 21, 2016, 2:40pm UTC](https://forums.dungeon-quest.com/t/i-lost-my-character-after-logging-in-from-a-new-device/9495/2 "2016-08-21T14:40:34Z")
Try to email support about it: [support@shinyboxgames.com](mailto:support@shinyboxgames.com) Read this thread: > [@Account Issues? Read here first](http://forums.dungeon-quest.com/t/account-issues-read-here-first/2131): > > To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps: Email us at [support@shinyboxgames.com]([mailto:support@shinyboxgames.com](mailto:support@shinyboxgames.com)) Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums ) Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to … --- _[View the full topic](https://forums.dungeon-quest.com/t/i-lost-my-character-after-logging-in-from-a-new-device/9495)._