Loss of access to game account and characters

I hade to resently reset my devivce an LG Escape phone with andriod opperating system 4.3 on it. I redownloaded he game Dungeon Quest and reinstalled the game. When I tryed to login into the game, the system reported back invalid password. I tryed to relogin several times with no success. I submitted a request yo reset my passwork, i received a link to to do this and I was unable to resett the passwork. Please help me to get back into the game where I could play the game I do have a exsisting account.

What happened when you followed the password reset link? It should have given you a way to log in and reset your password.