Lost purchases and characters

I recently had to reset my device and now when I try to load the game it has not reloaded my characters.  I was linked with a DR account and even the server said I had no characters. I would like both of them and my purchases back.

Hey Delerium, if you could email support@shinyboxgames.com with your account email, we should be able to fix your account and refund your purchases. Sorry for the trouble and thanks!