# My son got banned and the message says "Oi mate, what you doin?"

**URL:** <https://forums.dungeon-quest.com/t/my-son-got-banned-and-the-message-says-oi-mate-what-you-doin/33230>\
**Category:** General Discussion\
**Created:** [December 23, 2020, 4:28pm UTC](https://forums.dungeon-quest.com/t/my-son-got-banned-and-the-message-says-oi-mate-what-you-doin/33230 "2020-12-23T16:28:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![urbycoz](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/urbycoz/32/24844_2.png) [@urbycoz](https://forums.dungeon-quest.com/u/urbycoz)\
**Post date:** [December 23, 2020, 4:28pm UTC](https://forums.dungeon-quest.com/t/my-son-got-banned-and-the-message-says-oi-mate-what-you-doin/33230/1 "2020-12-23T16:28:59Z")

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Hi my son is a big fan of dungeon quest. He’s spent a lot of money on the game. But for the last 2-3 weeks he’s not been able to log in.

He keeps getting a message saying “oi mate what you doin- error code 267” and telling him he is permanently banned.

I’ve no idea why this has happened- he swears he hasn’t done anything wrong.

Any suggestions what he can do to get the account reset?

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**Author:** ![Vinz](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/vinz/32/24840_2.png) [@Vinz](https://forums.dungeon-quest.com/u/Vinz)\
**Post date:** [December 23, 2020, 6:29pm UTC](https://forums.dungeon-quest.com/t/my-son-got-banned-and-the-message-says-oi-mate-what-you-doin/33230/2 "2020-12-23T18:29:01Z")

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> [@Account Issues? Read here first](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131):
>
> To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps: Email us at [support@shinyboxgames.com]([mailto:support@shinyboxgames.com](mailto:support@shinyboxgames.com)) Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums ) Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to …

You can click this link to restore the account 😃  
(Hope it helps 👍 )