OMG! Guys where my money and hero?

Hello everyone, today I went to the account, everything is fine, there is a character (wizard 70+lvl), I went to put money on the phone to buy an additional character slot. Came home, clicked to buy, it appeared all fine. But then the game closed … I start there is some upgrade as - “application …”. After it I have just reset the account, I go to him ( and personage and SLOT no … but there is a character in the cloud. Can check the purchase logs, the logs of characters, all must be I played yesterday …

okay, I figured out how to slot, but now how can I restore character’s?

Try restoring purchases from the menu options social iap