Please cant recover my account and i lost my rouge toon!

Support iOS Issues
1

How can i recover my account with my email skennethuntalan@yahoo.com i lost my level 76 rouge! Please help me recover it and how can i download it so i can play it to another iphone! Please response asap

2

Heres what happen

3

Please email support@shinyboxgames.com and I will look into the issue.