# Sad or bad news. What ever.😭 **URL:** \ **Category:** Support\ **Created:** [October 17, 2018, 9:00am UTC](https://forums.dungeon-quest.com/t/sad-or-bad-news-what-ever/26218 "2018-10-17T09:00:46Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Mr\_Scooty](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/mr_scooty/32/3909_2.png) [@Mr\_Scooty](https://forums.dungeon-quest.com/u/Mr_Scooty)\ **Post date:** [October 17, 2018, 11:56am UTC](https://forums.dungeon-quest.com/t/sad-or-bad-news-what-ever/26218/2 "2018-10-17T11:56:26Z")
@FairyTail Follow instructions below. > [@Account Issues? Read here first](https://forums.dungeon-quest.com/t/account-issues-read-here-first/2131): > > To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps: Email us at [support@shinyboxgames.com]([mailto:support@shinyboxgames.com](mailto:support@shinyboxgames.com)) Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums ) Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to … --- _[View the full topic](https://forums.dungeon-quest.com/t/sad-or-bad-news-what-ever/26218)._