# Why can't I upload account even though its there?

**URL:** <https://forums.dungeon-quest.com/t/why-cant-i-upload-account-even-though-its-there/3107>\
**Category:** Android Issues\
**Created:** [October 25, 2015, 7:43pm UTC](https://forums.dungeon-quest.com/t/why-cant-i-upload-account-even-though-its-there/3107 "2015-10-25T19:43:27Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Cereal](https://forums.dungeon-quest.com/letter_avatar_proxy/v4/letter/c/7feea3/32.png) [@Cereal](https://forums.dungeon-quest.com/u/Cereal)\
**Post date:** [October 25, 2015, 7:43pm UTC](https://forums.dungeon-quest.com/t/why-cant-i-upload-account-even-though-its-there/3107/1 "2015-10-25T19:43:27Z")

</div>

So my high level account is uploaded and verified to my email and DQ server. Yet I had to clear data from my phone and when I tried to log in, it says account not recognized…? Luckily I was able to backup my data however when I backed it up the account showed me logged in DQ servers with the email that it just had rejected…

What is going on because I want to switch phones and I dont think its possible?

---

<div class="post-metadata">

**Author:** ![Refia](https://forums.dungeon-quest.com/user_avatar/forums.dungeon-quest.com/refia/32/559_2.png) [@Refia](https://forums.dungeon-quest.com/u/Refia)\
**Post date:** [October 25, 2015, 11:54pm UTC](https://forums.dungeon-quest.com/t/why-cant-i-upload-account-even-though-its-there/3107/2 "2015-10-25T23:54:04Z")

</div>

Hey! Please contact the support: [support@shinyboxgames.com](mailto:support@shinyboxgames.com)