Why im in banned league?

All my items are in legendexand i did not cheat,i spend money for this game after all no information why got banned? Pls help.

Dont worry if you are legit.I met account issue too.
Email support@shinyboxgames.com for help.

@Mandelbrot i already email DQadmin and support@shinyboxgames.com but no one reply. how did you recover your account? did you attach some image or SS?

I have no emails from your account UltraX, are you sure you emailed support@shinyboxgames.com?

I removed your pic because it contained your personal email address. I will continue speaking with you over email.

Oh sorry, and thanks. Its that you? The one who reply to me in email?