I understand what he means, he just said that there are couple of times that he completed the rare crystal loot feat but didnt get the rare crystal at some point but he still earned the hero points. And about the ascencion that thing he was saying about 300% on some perks i guess, he thought that if he both ascend two characters like the main and the hireling with the same picks, he thought it would be like stacking and double the value if he use two characters while playing.( game xploration crisis ...have been there)
you my friend should learn the dungeon quest's basics and way of gameplay and you must also know that bugs and errors in any games are always present. We palyers must deal with it.