Characters are not showing up, but shows I still have them

Okay, so I just recently updated my “device” characters to the “server” database. Well, as of right now it shows I have both of my lvl 25 characters, but they don’t show up on my screen & when I try to play one of them it sends me to a black screen & I can’t play any of them. If anyone knows how to fix this PLEASE help.

Try reinstall. May work and u saved them online so no big deal

Hmmm this is an issue we have been addressing on a one off basis until we can release the next patch. Please send us your DQ Account info and we will try to get this fixed for you in the mean time.

" by tdaniel » Tue Apr 29, 2014 12:54 pm
Hmmm this is an issue we have been addressing on a one off basis until we can release the next patch. Please send us your DQ Account info and we will try to get this fixed for you in the mean time"
Who & how do I send it to you lol I don’t wanna mess up :smile: