Hi there,
I just realized my problem today when I reached lvl 50 after buying the ascension package. I wanted to equip my items which I was farming with, but they were no where to be found. Checked all bags/stash my other heroes and they are completely gone 
Are there any way u guys can give me back my items? Or compensate in other ways, just so I don’t feel that it’s a complete loss at least.
I’m a quite casual gamer, LOVE the game though. Keep up the good work, Patch 2.1 is awesome so far!