My characters are gone :(

I did a factory reset, and when I tried to retrieve my account, everything was gone all three characters and all the gear, just blank please help, if you’re able

Did you set up a DQ Account and uploaded your Data to the Server before you Hard Resetted your Phone?

Email and reference this forum post. I will try to help!

I did, but apparently screwed something up I’ll email now, BPM thank you both!

I got your email but I will not be able to get to this issue until later tonight.