New phone, characters and slot gone

Hey i havent played in a while, i have new phone and it seems that my progres together with paid slot wasnt saved or i dont know how to get it back, i logger in and on server was not any progres saved, i had warrior i think lvl 70 or something, im not sure
Hopefully you can help me

Please i dont want to go again with nothing

Hi grox, we’re definitely happy to help!

If you could e-mail us at support@shinyboxgames.com, provide us your email address used for DQ Account, and as much detail about your account that you can remember, we can get started on rebuilding your account.