New phone, characters and slot gone

Hey i havent played in a while, i have new phone and it seems that my progres together with paid slot wasnt saved or i dont know how to get it back, i logger in and on server was not any progres saved, i had warrior i think lvl 70 or something, im not sure
Hopefully you can help me

Please i dont want to go again with nothing

Hi grox, we’re definitely happy to help!

If you could e-mail us at, provide us your email address used for DQ Account, and as much detail about your account that you can remember, we can get started on rebuilding your account.