Why can't I upload account even though its there?

So my high level account is uploaded and verified to my email and DQ server. Yet I had to clear data from my phone and when I tried to log in, it says account not recognized…? Luckily I was able to backup my data however when I backed it up the account showed me logged in DQ servers with the email that it just had rejected…

What is going on because I want to switch phones and I dont think its possible?

Hey! Please contact the support: support@shinyboxgames.com