I lost my character after logging in from a new device?

[Kethochielie]

Hi guys i recently logged in from a new device and my character went missing and even after downloading and uploading again it is still missing. Please help. Thanks in advance.

[Violetisfat]

Try to email support about it: support@shinyboxgames.com

Read this thread:

Account Issues? Read here first

To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps: Email us at [support@shinyboxgames.com](mailto:support@shinyboxgames.com) Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums ) Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to …