Account Issues? Read here first


#1

To do a restore on any Account information including characters, items, IAP, or anything else, please follow these steps:

[ul][li]Email us at support@shinyboxgames.com[/li]
[li]Provide us with your DQ Account email ( we don’t assume your forum account is the same as your DQ Account, and we would like to avoid you posting emails on the forums )[/li]
[li]Provide us with as much information about your account and what’s missing. This will help reduce the amount of questions we need to ask![/li]
[li]Wait until we contact you back to choose “Download” on your account ( and don’t “Upload” unless we ask )[/li][/ul]

Emailing support is the fastest way to get your Account back up and running. Contacting developers directly through PM or forums is much slower ( we’re often busy working on the game :smile: )


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#3

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#4

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#5

#6

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